Software
Installing Signage Studio on Windows
Please follow the steps below to install Signage Studio on Windows. 1. Download and install Signage Studio software from here: https://edisplay.egnyte.com/dl/gOln6XWWcw 2. Please enter the server address alpha.edisplaysas.com and press Connect 3. ...
Signage PC X5 - Windows Boot Issue
Here are the troubleshooting steps. First, type 'Exit' at the Shell prompt (at that error screen you shared with us), it should boot you into Windows. Once it boots into Windows then reboot the unit again and enter the BIOS. Next, we need to update ...
Run Google Chrome External App in certain Positioning
If you would like to just run Google chrome in full screen & kiosk mode as an external application via studio pro then refer to KB: ...
The Letter "e" and letter "d" is not working on the MAC keyboard while on Studio Pro
For letter "e" Click the Apple logo on the top right hand corner and go to "System Preferences..." Go to keyboard Click the Shortcuts tab and go to App Shortcuts Click the '+' sign and select StudioProMac as the application Under Menu Title, input ...
Installing Studio Pro Ver.6.2 on MAC OS X
The Signage Studio Pro version release 6.2 has an air version for MAC Operating System. 1- Download and install Studio Pro for MAC OS x from below link: https://edisplay.egnyte.com/dl/G0kgnBV6pI 2- On the first startup Open the drop down and Select ...
How can I create content?
You can use content that are self-created or we own a creative department to cater your needs. For further help, please contact our sales team. Telephone:1-800-930-7860,Ex. 1
WINDOWS OS X: How to clear Signage Studio Cache
Click on "Start" go to "Run" and type in there a command "%APPDATA%" and press OK. Delete the Folders: "SignageStudio" & "SignageStudio.86EE3EEE54D7DB049D16E358CDC443F088917621.1" Note: The folder will have different alpha numeric characters at the ...
Google Drive image disappears after 5 minutes
Please set the duration of the Google Drive scene on the channel to end 1 second before it disappears and enable repeat to fit.
Unable to register a station to Signage Studio Customer account
Please make sure the number of stations don't exceed the number of licence. If the error came registering the already added station, make sure to delete the old station from with in signage studio and try registering it again.
Windows Login Screen on Built in computer on Samsung 400 FPN-2
Its is noticed if the Login screen appears while playing the Menu, even after the registry Fix and GUI fix for Auto admin login is deployed. There could be a network device like POS interfering with the computers. Un-plug the Ethernet cables and ...
Convert to Studio Pro shows a white screen on browser
If convert to studio pro button gives a white browser screen on next window, it means the flash player is not installed or enabled. Please follow below steps to fix it: For Chrome: Allow site to run flash automatically: ...
MAC OS X: Unable to upload resources using Signage Studio Web Version
Currently uploading of resources from the Macintosh platform is supported only through Signage Studio Desktop version.
How to Add YouTube video on campaign using Studio Lite
Step-1: Choose Youtube video and copy the video Id in our case it will be the following video: https://www.youtube.com/watch?v=d7LCf_65-R4 (Video Id: d7LCf_65-R4) Check Video duration: 1 min 45 seconds. Step-2: Add Youtube component to Channel on ...
How to connect with Ethernet
Step - 1 a - Connect the USB Mouse with Droid Z5 USB port. b- Connect the Droid Z5 to any TV with an HDMI port and power it on. Step - 2 a - Right click the mouse to get to the desktop. b- Click on setting icon c- Click to turn off WIFI d- Click to ...
How to add RSS (Really Simple Syndication) component in Studio lite
Step:1 Add Really Simple Syndication (RSS) component to Channel on Campaign. Step-2: Select RSS news source from the available drop down options or the custom source and provide the link. Step-3: a- Set the time duration b- Select the scroll speed, ...
It takes too long to Save / Sync on the Software?
Saving/Sync process depend on the internet speed. Make sure to have a stable Internet connection. If the Internet speed is good please make sure to bypass any firewall or antivirus software running on your PC, Add an exception for the Studio Pro ...
MultiTouch OS Support (New Touch Screen not working)
Before ordering a touch screen Make sure to verify if media player's embedded OS will support the drivers( multi touch/ single touch). WES7P: Only one version of Windows 7 embedded, supports Multi touch Windows Professional standard 32bit/ 64bit ...
YouTube video Id's collection plays first video and then freeze.
YouTube has recently made changes to their API, therefore video Id collection will not work. A work around would be to add multiple YouTube components and assign 1 video Id to each and it will loop through all the videos.
Collection Component is just playing the first resource in collection in Studio Lite
Please try toggling: 1- The kiosk mode switch on and save campaign 2- The kiosk mode switch off and save campaign. It should play the collection fine now.
How to Setup Power Point as External Component on Windows Media player
Download and Install free Power Point viewer on Windows media player: Download Link: https://edisplay.egnyte.com/dl/1HjcktgxTU Get Installation Path: Save this path for later. It will be used for External App Component. Check Power Point file type. ...
Enable Flash: Google Chrome
Black screen blinks after each video loops?
The black screen after each loop is the limitation of the Mp4 file format since it is a fixed length file. However you can convert your files to SWF on 15fps using any free video converter software. As compared to Mp4 the SWF format is not a fixed ...
Studio Lite - Scene background is not showing full screen on the display
If you are using a random background which does not match the exact height and width of the scene please make sure to turn off "Aspect Ratio". Note: Aspect ratio forces an image to display in its actual proportions. If you are using a Landscape ...
How to increase the duration to rotate pictures in Instagram
Follow these steps to increase duration for Instagram pictures. 1- Double Click Instagram component on channel. 2- Select General under Properties. 3- Increase interval time (Default is set to 5 sec). Click file Save / upload.
A 21 sec animation appears as 5 sec on timeline
Make sure before assigning to a timeline, the resource is first cached in Signage Studio. Otherwise it is assigned a 5 seconds default time. To cache a resource click on it under "Resources" container and let it load completely until you see the ...
Cannot Preview the Campaign in Browser
If the preview is not working in the browser it means the flash player is not installed or enabled. Please follow below steps to fix it. Chrome Browser: Allow site to run flash automatically: https://support.google.com/chrome/answer/142064?hl=en ...
Signage Studio Desktop version not loading Timelines etc..
1- Type %APPDATA% to open Roaming folder and delete SignageStudio folders, this will clear the Signage Studio settings. 2- Double click Signage Studio software and connect to our cloud server by typing the server address alpha.edisplaysas.com and ...
How to manage your content?
We offer state of art Content Management Studio that helps you manage your players, content, schedules and campaigns
How to run Chrome browser as an External component in full screen
Step-1: Download and install Google Chrome browser on windows media player from the link below : https://www.google.com/chrome/browser/desktop/index.html Step-2: Find the location of Chrome executable file on the media player and save it for use in ...
Lost the Remote Control for Samsung 400 FPN-2
Turn on Samsung 400 FPN-2, using the switch available at the back of the screen and then using the power button at the bottom of the screen, if the remote control is lost.
Signage Player does not start on System reboot
If the computer running the Signage player software is frequently shutdown, it will either need to be manually restarted or we will have to manually run the signage player. Recommendation: Request the customer to separate the power outlets for the ...
A scheduled timeline continues to play after the schedule time ends:
A Timeline will continue to play until the next media player reboot. As a work around you can create another timeline with a blank scene or image and schedule it to run right after the end of timeline-1 schedule.
Yellow light/icon Connection Status under Stations Tab
It means you're using the backup HTTP protocol Possible causes are:- - You have a Firewall within your Network or on the Router - You have a proxy installed - Enhanced network security settings - Other settings It might take 5-10 minutes for any ...
How to download / cache content files on Signage Droid Z5 to play in Offline Mode
Signage Droid Z5 supports both Online / Offline modes.It does work and play content files without internet connection. Note: Internet connection is only required when registering Droid Z5 for the 1st time OR to update any changes (Images, Videos ...
New campaign resources not loading on Signage player
Open Signage Studio desktop administrator, go to Stations and Clear player cache. The new content resources will download successfully.
How Can I Rename my Station in Studio Lite account?
Its very easy to rename your station, FOR STUDIO LITE ACCOUNT: Please Login into your account On the left side of the screen you will see different options. Select "Stations". You will see all of your stations there. Every new stations default name ...
Studio Lite - Unable to Upload JPG files to resources ( not supported file error)
Please check the file extension: The upper case .JPG will not work. Please try saving your file as a lower case .jpg and it will work. As a quick fix you can try using windows paint brush to open and save the file as .jpg.
Clearing Chrome Cache
On your computer, open Chrome. At the top right, click More . Click More tools Clear browsing data. At the top, choose a time range. To delete everything, select All time. Next to "Cookies and other site data" and "Cached images and files," check ...
Unable to Delete or upload resource to a Signage Studio account
Please make sure that number of licences in the signage studio Admin panel are equal to or more than the number of stations added, Its a security check and in such case we are also not able to save the changes to timelines.
Signage Player & Studio Pro/Lite Software not accessible behind firewalls
The SignagePlayer & Studio Pro/Lite content management software communicates with the server software over TCP/IP. The protocol uses http (as well as RSA public / private keys over standard http) and raw sockets. In order to insure proper operation ...
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