Additional firewall Bypass Information

• Related Articles

• Black Screen + Panel shows No Information

  if you see a black screen with the below Panel Information.  Reboot the Media Player Manually Switch the Internet Connection If there is a firewall to on your network please check the below FAQ to white label our server so that it can run smoothly.  ...

• Recommended MP4 Audio Video Codec information:

  Below are the recommended settings for Mp4 file on Signage Studio Software. Resolution: 720p for Android Player -or- 1080p for Windows Player Codec: H264 Bit-data Rate: 3000 or less for Android Player -or- 7000 for Windows Frame Rate: 24 fps for ...

• It takes too long to Save / Sync on the Software?

  Saving/Sync process depend on the internet speed. Make sure to have a stable Internet connection.  If the Internet speed is good please make sure to bypass any firewall or antivirus software running on your PC, Add an exception for the Studio Pro ...

• "Revocation information for the security certificate for this site is not available" POP UP ?

  Please follow the below steps to apply the fix.  Press Windows key + R on the keyboard to open a Run window.  Type “inetcpl.cpl” and press Run to open Internet Properties. In the Internet Properties window, go to the Advanced tab and scroll all the ...

• How many Players can I operate?

  Number of players depend on number of licenses you purchase. For additional players and licenses, please contact our sales team. Telephone:1-800-930-7860,Ex. 1