Black Screen + Panel shows No Information
if you see a black screen with the below Panel Information.
- Reboot the Media Player Manually
- Switch the Internet Connection
- If there is a firewall to on your network please check the below FAQ to white label our server so that it can run smoothly.
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Black screen blinks after each video loops?
The black screen after each loop is the limitation of the Mp4 file format since it is a fixed length file. However you can convert your files to SWF on 15fps using any free video converter software. As compared to Mp4 the SWF format is not a fixed ...
Convert to Studio Pro shows a white screen on browser
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Check Serial number for Phillips Screen using a Remote
Press the "info" button on the remote to show the 14 digit(Alpha/Numeric) Serial Number starting with AU on the Screen. Example: AU0B1528000431
Recommended MP4 Audio Video Codec information:
Below are the recommended settings for Mp4 file on Signage Studio Software. Resolution: 720p for Android Player -or- 1080p for Windows Player Codec: H264 Bit-data Rate: 3000 or less for Android Player -or- 7000 for Windows Frame Rate: 24 fps for ...
MultiTouch OS Support (New Touch Screen not working)
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